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We take support seriously. Very seriously.

Providing excellent customer service is a priority at Zipline Interactive. Every Zipline customer has a dedicated Account Manager available to assist with any project related needs.

Zipline customers also have direct access to our support department that can provide immediate assistance with email, website, or marketing questions, changes, or additions.

Emma Tilbury
Customer Support Specialist

Hi, I'm Emma, a dedicated Customer Support Specialist at Zipline. I am here to make sure that your Zipline services work perfectly.

If you have any problems or questions, feel free to give me a call.

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Industry leading support tools at your fingertips.

We have a robust help portal and support ticketing system ready to assist you.

Zipline Support Ticketing System

The Zipline ticketing system will allow you to place and track support requests.

Through your support account, you will have direct access to our support team and you will receive regular updates on the progress of your support ticket until it has been resolved!

Our entire hosting network is monitored 24/7.

You don’t have to worry about down time. If there is a problem, we’re already on it.

All systems are reporting proper operation.

We are currently closed. Why are you working on the weekend anyway!? Take a break and relax. We are open Monday - Friday, between the hours of 9:00AM and 5:00PM PST. If you are experiencing an outage or an emergency, please call us at:

1-866-440-3158 ext. 2Submit a Support Ticket
DNS Servers
Email Servers
  • Primary Email
  • Secondary Email
Web Servers
  • Production Web Server 1
  • Production Web Server 2
  • Production Web Server 3
  • Production Web Server 4
  • PCI Production Web Server 4
  • SKI - Application Server
  • SF - Application Server
  • FBF - Application Server
  • HBS - Application Server
  • URM - Application Server
  • EDGE - Application Server